Revolutionizing HR Processes: Unlocking the Potential & Streamlining the Process for Chosen Technology
Client Profile
Our client is a global provider of digital business strategy, digital engineering, and IT services and solutions. The company helps clients transform markets through innovative engineering, offering strategy, and transformational consulting services to Fortune 500 clients across North America, Europe, and Asia.
Challenges
- Manual and time-consuming onboarding and background verification (BGV) processes.
- Lack of standardization with each country following its own process.
- Inefficient coordination between various stakeholders (recruiters, onboarding teams, BGV teams, GHRO, and payroll).
- Prolonged onboarding process affecting operational efficiency and project timelines.
- KPIs needing improvement, including time-to-onboard and new hire onboarding satisfaction scores.
- Need for a scalable solution to support global growth while maintaining compliance with regional requirements.
Services Provided
✓ Process Consulting
✓ Technology Integration
✓ Program Re-Design & Governance
Driving Successful HR Transformation: Key Areas of Focus
Process Consulting and Technology Integration
Transitials focused on developing a robust process design that seamlessly integrated the onboarding and BGV functions with a specialized SAAS platform, while accommodating custom variations for different regions. Transitials team provided:
- Detailed process designs with step-by-step explanations of input, output, and processing stages with real-time notification and actions.
- Extensive fit-gap analysis to identify areas requiring customization or workarounds.
- Scalable and flexible integration of multiple systems including Taleo (ATS), Oracle Fusion, ServiceNow, E-sign, and Azure Active Directory.
Program Governance
A comprehensive program governance framework was established to ensure:
- Active participation of all stakeholders
- Timely inputs and decision-making
- Structured view of the program’s health
- Prioritization of stakeholder alignment
- Focus and attention of cross-functional stakeholders to keep the project on track
Implementation
The transformation was structured in three main phases:
- Pilot Phase: Launched in India and Sri Lanka to test functionality and gather feedback.
- Global Rollout: Expanded to four regions (America, Europe, APAC, India).
- Continuous Improvement: Ongoing refinements based on real-time feedback from users and stakeholders.
Transformational Results and Concluding Remarks
The partnership resulted in a transformative HR journey, where best-in-class processes were designed and digitized by utilizing technology to its fullest potential. One of the major outcomes was the establishment of a common process across all regions, catering to local nuances.
Key outcomes included:
- Reduced time-to-onboard and improved onboarding efficiency.
- Enhanced candidate experience and engagement through personalized interactions.
- Improved compliance and reduced risk by completing legal and regulatory formalities pre-joining and post-joining.
- Increased HR productivity and reduced manual effort through automation and integration.
- Positioned the client for scalable global hiring without compromising on speed or compliance.
The entire journey was executed smoothly, with timely completion and achievement of desired results. This transformation has set the foundation for the client to leverage cutting-edge technologies and analytics, further enhancing their talent acquisition and management capabilities.
